HP Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as HP Support in a reputable company that permits me to utilize my education and training for the development of the company.

Highlights of Qualifications:

  • Profound knowledge of basic enhanced products, solution and service offerings
  • Ability to research and share service-related information with account teams and customers
  • Excellent trouble shooting and project management skills
  • Ability to work in a team environment, which may be local, global, and virtual
  • Excellent written and oral communication skills

Professional Experience:

HP Support

HP – Cupertino, CA

August 2005 – Present

  • Guided the use and acquisition of software and protected information by developing standards.
  • Changed present databases and database management systems.
  • Corrected errors and made modifications by testing programs and databases.
  • Developed data model describing data elements and use, following procedures.
  • Selected and entered codes to examine database performance.
  • Identified and observed industry trends in database systems.

HP Support

HP – Topeka, KS

May 2000 – July 2005

  • Specified identifiers of database to management system.
  • Answered users’ inquiries related to computer software and hardware operation.
  • Maintained daily record of data communication transactions.
  • Updated and communicated with users about problem progress.
  • Coordinated deployment of workstation software, communications services and equipment.

Education

Bachelor of Computer Science

Wittenberg University, Ohio, OH