Inbound Call Center Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain an Inbound Call Center Agent position in a company that will allow me to grow with the company.

Work Experience:

Inbound Call Center Agent, May 2004 – Present

UMB Financial Corporation, Nedrow, NY

  • Facilitated to drive improvements in overall service levels, transactional efficiencies & cost management.
  • Tracked and measured individual and team productivity and quality results.
  • Provided assistance and on-the-job training.
  • Analyzed, summarize and reviews data.
  • Reported findings, interprets results and/or make recommendations.
  • Managed all supervisors’ personnel and monitored and appraised performance.

Inbound Call Center Agent, March 2002– April 2004

Aerotek Professional Services, Nedrow, NY

  • Managed call center staff to meet performance goals.
  • Analyzed and verified agent knowledge level.
  • Administered inbound calls only.
  • Assisted customers with home entertainment service package selection.
  • Understood that flexible package allows couture customers’ needs.
  • Ensured adherence to company policies.

Summary of Qualifications:

  • Remarkable experience working in a high volume call center
  • Ability to assist customers with orders and questions regarding products and services
  • Proficient with Microsoft Word, Excel and Outlook, Internet
  • Thorough knowledge of call center operations
  • Excellent interpersonal skills and attention to detail
  • Ability to cross-sell the appropriate products and services to customers
  • Profound ability to work in a dynamic fast call center atmosphere
  • Strong communication skills both written and verbal


Associate Degree in Computer Science, Maui Community College, Kahului, HI