Infrastructure Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Infrastructure Support in a stable company where I can use my skills to benefit the company.

Summary of Qualifications:

  • In-depth knowledge of Modern principles and practices of computer and network systems management, installation, integration and maintenance
  • Skilled to Operate, install, maintain, configure and troubleshoot a variety of technical computer and peripherals
  • Exceptional ability to train and instruct users in the use of computer equipment, electronic office equipment and operating procedures

Work Experience:

Infrastructure Support, August 2005 – Present

Quartz, Inc., Minford, OH

  • Assisted in the installation, set-up and testing network computers, printers, and related peripherals.
  • Documented and confirmed infrastructure and network configurations.
  • Provided network and security support when needed.
  • Set up and administered user accounts, including password resets.
  • Supported overall asset management activities.
  • Helped diagnose and resolve end-user issues and complaints.
  • Performed maintenance and repairs on computer hardware including printers and equipment cleaning.

Infrastructure Support, May 2000 – July 2005

Big Corporation, Minford, OH

  • Monitored and maintained the environmental infrastructure (power, cooling and fire suppression) that supports all data centers.
  • Provided immediate response to facility related issues to prevent any impact to data center operations.
  • Overseen equipment racking, stacking and cable installations.
  • Ensured a stable computing environment that provides stability, reliability and appropriate redundancy.
  • Documented and maintained elevation diagrams.
  • Collected environmental data, provided by software supporting tools and analyze and produced trending analysis reports.


Bachelor of Science in Computer Engineering, Connecticut College, Connecticut, CT