Insurance Claims Investigator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Experienced Insurance Claims Investigator searching for the opportunity to enhance my skills while making positive contributions to company.

Work Experience:

Insurance Claims Investigator, August 2005 – Present

Iowa Department of Administrative Services, Wheeling, IL

  • Prepared an investigation report by analyzing written reports, contracts and public records.
  • Assisted in the development, maintenance and implementation of accident reporting and complaint handling procedures.
  • Conducted extensive field investigations of vehicle accidents involving agency vehicles and other accidents.
  • Interviewed drivers, witnesses, investigating officers, tow truck operators and others.
  • Analyzed accidents to determine cause and responsible party; checks road condition; condition of vehicles involved.

Insurance Claims Investigator, May 2000 – July 2005

Terrier Claims Service, Wheeling, IL

  • Performed full field investigations related to insurance claims, scene investigations, recorded statements.
  • Located for multi-lines of insurance, including worker’s compensation and general liability.
  • Reviewed and analyzed of litigation file.
  • Coordinated medical experts and witnesses for trial.
  • Developed and maintained investigative reports.
  • Managed case load and worked efficiently in the field.

Summary of Qualifications:

  • Vast experience in accident and Insurance claims
  • In-depth knowledge of accident investigation procedures, practices and analysis
  • Exceptional knowledge of the policies, procedures, practices and laws applicable to the insurance claims investigation
  • Familiar with methods of casualty insurance and the auto casualty claims adjustment process
  • Extensive knowledge of the legal provisions concerning the collection and admission of evidence in court
  • Ability to use investigative methods and techniques to specific situations
  • Ability to analyze and record facts clearly and concisely
  • Excellent verbal and written communication skills
  • Proficient with Microsoft Office Applications – MS office, Excel and MS Access


Bachelor’s Degree in Business Administration, North Greenville University, Tigerville, SC