Insurance Customer Service Representative Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure a position as Insurance Customer Service Representative with established firm in which I can continue to grow and excel in this field for the good of the company.

Highlights of Qualifications:

  • Extensive experience in an insurance company and handling customer service issues
  • Profound knowledge of insurance policies and products
  • Steep knowledge of insurance licenses for life and health, property and casualty insurance
  • Ability to manage mathematical calculations
  • Ability to read and comprehend documents
  • Ability to process routine and simple transactions
  • Ability to operate computer and telephone systems
  • Superior customer service skills

Professional Experience:

Insurance Customer Service Representative

CSA Travel Protection, Stamford CT

November 2006 – Present

  • Reviewed personal and commercial insurance policies and maintained Agency Management System.
  • Coordinated with insurance carriers and program supervisors.
  • Coached new loan officers and handled calls for Insurance and Investment Departments, when required.
  • Handled cash, checks, credit card payments, claims, and billings and updated consumer insurance information.
  • Aided agents with fresh business and formulated monthly and quarterly reports as well as managed file organization and scanning.

Insurance Customer Service Representative

Joule Staffing Solutions, Stamford CT

February 2001 – October 2006

  • Executed telephone calls to prospects and even scheduled appointments with them.
  • Advanced marketing opportunities and extended insurance and financial service reviews for customers.
  • Followed up with existing clients.
  • Nurtured relationships with fresh clients.


Bachelor’s Degree In Business

Charter Oak State College, New Britain, CT