Intake Officer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Intake Officer seeking position with organization that has the potential for career growth possibilities.

Highlights of Qualifications:

  • Remarkable experience in case management
  • Thorough knowledge of Complaints and Discipline process
  • Sound knowledge of legal and office standards in the processing of complaints
  • In-depth knowledge of behavior including socially deviant behavior
  • Superior organizational skills and problem solving skills
  • Ability to accurately interpret laws, policies, and regulations.
  • Excellent communication and interpersonal skills
  • Skilled in processing information by computer, filing, answering Agency telephone
  • Ability to meet and deal tactfully with the public and make appropriate referrals and decline complaints
  • Ability to deal with stressful situations in an appropriate manner

Professional Experience:

Intake Officer, August 2005 – Present

Fairfax County Government, Manlius, NY

  • Provided resolution to public complaints and problems.
  • Documented and analyzed issues, and provided suitable recommendations.
  • Prepared files for investigation, conducted preliminary investigations, and maintained a caseload of investigations.
  • Coordinated files assignment to regulatory and policing bodies.
  • Provided policy & procedural recommendations, and conducted research and special projects.

Intake Officer, May 2000 – July 2005

Humana, Manlius, NY

  • Explained office policies and procedures; recommended alternative sources of assistance, maintained records of inquiries.
  • Conducted intake interviews: determined the jurisdiction and timeliness of complaints.
  • Conducted interviews to establish the basis of an allegation; obtained documents and information relating to complaints.
  • Conducted initial complaint processing, organized documents.
  • Conducted research of issues surrounding the complaint by using appropriate sources.
  • Maintained office case filing system.


Bachelor’s Degree in Behavioral Sciences, Brazosport College, Lake Jackson, TX