IT Help Desk Coordinator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure the position of IT Help Desk Coordinator that will allow me to utilize acquired skills and experience.

Work Experience:

IT Help Desk Coordinator, May 2004 – Present

Albert, Gainesboro, TN

  • Responded to all incoming calls to the help desk.
  • Answered questions and resolved simple requests.
  • Identified complex requests and forwarded to appropriate analyst.
  • Managed the Service Directs database.
  • Accountable for coordination of configuration and distribution of new hardware.
  • Managed internal IT help desk and acted as first responder.

IT Help Desk Coordinator, March 2002 – April 2004

Lotus,inc., Gainesboro, TN

  • Managed connectivity for both internal accounts and guest accounts.
  • Served as facilities contact with building landlord.
  • Assisted in preparing custom reports utilizing existing system data.
  • Supported other departments and projects as assigned.
  • Served as software system administrator for Microsoft CRM 4.0.

Summary of Qualifications:

  • Profound knowledge of laptop and desktop support
  • Sound knowledge of IT system configuration and implementation
  • In-depth knowledge of utilizing Crystal Reports and relevant call tracking applications
  • Proficient in dealing with highly confidential information
  • Proficient with MS CRM, MS Outlook, MS Office suite and servers
  • Exceptional ability to manage multiple projects in a timely manner
  • Excellent communicator with strong written and verbal skills
  • Excellent customer service skills
  • Superior conflict resolution and analytical skills
  • Good organizational skills and excellent Phone etiquette skills


Bachelor’s Degree in Computer Science, Eastern University, Pennsylvania, PA