Lead Teller Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Lead Teller position that will allow me to utilize my skills and has potential for growth.

Summary of Qualifications:

  • Excellent knowledge of retail and Consumer Banking operations
  • Superior communication and organizational skills
  • Ability to operate CRT, teller machine, and 10-key calculator
  • Excellent math and basic computer skills
  • Remarkable ability to effectively supervise, coach, train and inspire team members to excel
  • Excellent customer service skills
  • Proven ability to recognize and respond to sales opportunities

Work Experience:

Lead Teller, May 2004 – Present

Moon, Pensacola, FL

  • Assisted Tellers with out-of-balance reconciliations ensuring appropriate corrections are made.
  • Handled Performance Management cycle for all Tellers.
  • Informed and updated team about all operational, procedural and policy changes.
  • Identified red flags to detect fraud and prevent losses to the Bank.
  • Ensured all transactions performed are in accordance with established policies and procedures.
  • Assisted with teller work schedules, enforcing teller policies and procedures.
  • Participated in job specific training, and other various required bank training programs.

Lead Teller, March 2002 – April 2004

L&K, Pensacola, FL

  • Prepared weekly Teller work schedules and all work assignments to ensure all time periods are covered.
  • Prepared daily totals and corresponding tickets for batch transactions.
  • Monitored and maintained an adequate supply of currency and coin’s.
  • Balanced cash drawer according to established schedule and performance standards.
  • Handled customer inquiries regarding basic account information.
  • Provided back up for Personal Banker during peak periods.
  • Participated in the Customer Relationship Profitability Management program (CRPM).


Associate Degree in Business, Franciscan University of Steubenville, Ohio, OH