Samantha Gray
North Highlands CA 95660
(916) 987-6543
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Job Objective
Seeking position as a Loan Servicing Specialist in which my abilities as a specialist can be utilized to the fullest
Highlights of Qualifications:
- Experience in real estate transactions for various residential properties
- Deep knowledge of business software
- Exceptional knowledge of mortgage banking and real estate
- Remarkable ability to adapt to different situations
- Deep ability to multi task and perform work in high volume environment
- Excellent skills to analyze situations and make decisions
- Skilled to interpret all payment related numbers
- Proficient in working in a fast paced environment
Professional Experience:
Loan Servicing Specialist
Convergenz, LLC, Slaughters, KY
May 2006 – Present
- Supervised efficient work of staff and ensured achievement of all goals in firm assets and financial risk.
- Prepared accurate reports and evaluated it on a regular basis.
- Assisted customers with all firm guidelines and informed about al servicing requirements.
- Monitored all customer inquiries and screened incoming calls to ensure customer satisfaction.
- Maintained good relationships with both internal and external customers and analyzed requirements.
- Evaluated all processes and procedures and maintained records of current processes and procedures.
- Provided technical support to technology team and carried tests on systems.
- Participated in efficient working of various complex projects.
Loan Servicing Specialist
SECU, Slaughters, KY
March 2003 – April 2006
- Maintained loan disbursements records and reviewed it on a regular basis for renewals.
- Monitored loan draw requests and coordinated with various teams for disbursements for same.
- Ensured compliance to government regulations in processes.
- Administered data into loan systems and checked it accuracy.
- Managed inquiries from customers and responded in an efficient and timely manner.
- Generated and prepared business reports.
Education
Bachelor’s Degree in Business Management
Smith College, Northampton, MA