Loan Servicing Specialist Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking position as a Loan Servicing Specialist in which my abilities as a specialist can be utilized to the fullest

Highlights of Qualifications:

  • Experience in real estate transactions for various residential properties
  • Deep knowledge of business software
  • Exceptional knowledge of mortgage banking and real estate
  • Remarkable ability to adapt to different situations
  • Deep ability to multi task and perform work in high volume environment
  • Excellent skills to analyze situations and make decisions
  • Skilled to interpret all payment related numbers
  • Proficient in working in a fast paced environment

Professional Experience:

Loan Servicing Specialist

Convergenz, LLC, Slaughters, KY

May 2006 – Present

  • Supervised efficient work of staff and ensured achievement of all goals in firm assets and financial risk.
  • Prepared accurate reports and evaluated it on a regular basis.
  • Assisted customers with all firm guidelines and informed about al servicing requirements.
  • Monitored all customer inquiries and screened incoming calls to ensure customer satisfaction.
  • Maintained good relationships with both internal and external customers and analyzed requirements.
  • Evaluated all processes and procedures and maintained records of current processes and procedures.
  • Provided technical support to technology team and carried tests on systems.
  • Participated in efficient working of various complex projects.

Loan Servicing Specialist

SECU, Slaughters, KY

March 2003 – April 2006

  • Maintained loan disbursements records and reviewed it on a regular basis for renewals.
  • Monitored loan draw requests and coordinated with various teams for disbursements for same.
  • Ensured compliance to government regulations in processes.
  • Administered data into loan systems and checked it accuracy.
  • Managed inquiries from customers and responded in an efficient and timely manner.
  • Generated and prepared business reports.


Bachelor’s Degree in Business Management

Smith College, Northampton, MA