Mortgage Collector Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking Mortgage Collector position where I can assist in the overall growth of the company.

Highlights of Qualifications:

  • Remarkable experience in managing mortgage collections for residential activities
  • Exceptional knowledge of Fair Debt Collection Standards
  • Immense knowledge of Microsoft Office applications
  • Outstanding ability to achieve mortgage objectives
  • Profound ability to multi task and prioritize activities
  • Ability to maintain department attendance
  • Ability to resolve all collection issues
  • Ability to maintain inventory of office supplies
  • Solid understanding of loan closing documents

Professional Experience:

Mortgage Collector

Union Bank, Los Angeles, CA

August 2007 – Present


  • Provided optimal level of customer services for past due mortgage loans.
  • Assisted mortgagors to answer all inbound calls.
  • Performed negotiation for all payments to workout payment options.
  • Coordinated with mortgagors and educated on account status.
  • Supervised collection processes to achieve all delinquency objectives.
  • Ensured compliance to all departmental standards within timeframe.
  • Participated in all training workshops and activities.

Mortgage Collector

Emigrant Bank, Los Angeles, CA

May 2004 – July 2007


  • Monitored all delinquency accounts on telephone.
  • Analyzed loss mitigation strategies and made recommendation if required.
  • Documented account activity for collection.
  • Prepared reports for insurer delinquency for investors on monthly basis.
  • Inspected all vacant properties to establish occupancy.
  • Developed strategies to convert delinquent customers to current.
  • Ensured optimal level of customer service at all times.


Bachelor’s Degree in Business

National-Louis University, Evanston, IL