Passenger Service Agent CV

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Mobile: 07474 788173 Tel:01866 717587

Personal statement

My objective is to provide traveling guests excellent service and assistance in line with the mission, philosophy, and goals of the company. As a passenger service agent, I intend to provide a quality experience to guests by efficient transaction of ticket sales, transfers, refunds, baggage handling, and other related services. My years of experience enriched my understanding of airline processes and enhanced my capabilities as a liaison between the passengers and airline personnel. One of my objectives is to prevent or resolve conflicts as efficiently as possible. This being said, I am confident that I can be a useful part of the company.

Skills

Admirable experience in monitoring all passenger services on a one on one basis

Exceptional knowledge of various reservation procedures

Remarkable knowledge of all airport regulations and procedures

Ability to resolve all passenger issues confidently

Ability to remain calm and resolve all passenger issues efficiently

Proficient in managing all official passenger documents

Educational background

BSc (Hons) in Aviation Management

University of Portsmouth

Winston Churchill Avenue

September 2008 – July 2011

A-levels: English Language, Chemistry, Mathematics, Physics

Dundee College

Dundee

October 2006 – July 2008

GCSEs: English Language, Chemistry, Maths, Physics

Lantern of Knowledge Secondary School

Leyton

September 2001 – July 2006 CAREER HISTORY

Dover Calais Ferries Ltd

Passenger Service Agent

Dover

September 2012 – Till Date

  • Ensured compliance to all customer services and regulations.
  • Administered work as per boarding gate procedures and airline requirement.
  • Monitored various travel documents and ensured validity of documents.
  • Managed passenger baggage and ensured there is no delay.
  • Communicated with all passengers and ensured consistency of services.
  • Assisted in reconciliation of passenger tickets and performed various duties.

Airport Terminal Services

Passenger Service Agent

Flushing

September 2011 – September 2012

  • Documented all process and ensured compliance to airline regulations.
  • Prepared various reports for all misplaced and MIS routed baggage.
  • Coordinated with various agencies for all security and flight dispatch.
  • Maintained record of all monies and credit card payments.
  • Maintained optimal level of customer services for all customer services.
  • Administered all ticket sales and provided refunds and exchange as per requirement.

References

Zena Knox

Ap #617-4822 Cras Avenue, Coatbridge

Shetland, Z55 8IT

Mobile: 07719 053280

[email protected]

Zephr Fry

P.O. Box 979, 5139 Tellus Av., Coatbridge

Shetland, Z55 8IT

Mobile: 07956 127885

[email protected]

Inga Mcfadden

P.O. Box 356, 7312 A Road, Coatbridge, Lanarkshire, Z7 6OF Date of Birth:July 1st, 1990

Email:[email protected]

Mobile: 07474 788173 Tel:01866 717587

Personal statement

My objective is to provide traveling guests excellent service and assistance in line with the mission, philosophy, and goals of the company. As a passenger service agent, I intend to provide a quality experience to guests by efficient transaction of ticket sales, transfers, refunds, baggage handling, and other related services. My years of experience enriched my understanding of airline processes and enhanced my capabilities as a liaison between the passengers and airline personnel. One of my objectives is to prevent or resolve conflicts as efficiently as possible. This being said, I am confident that I can be a useful part of the company.

Skills

Admirable experience in monitoring all passenger services on a one on one basis

Exceptional knowledge of various reservation procedures

Remarkable knowledge of all airport regulations and procedures

Ability to resolve all passenger issues confidently

Ability to remain calm and resolve all passenger issues efficiently

Proficient in managing all official passenger documents

Educational background

BSc (Hons) in Aviation Management

University of Portsmouth

Winston Churchill Avenue

September 2008 – July 2011

A-levels: English Language, Chemistry, Mathematics, Physics

Dundee College

Dundee

October 2006 – July 2008

GCSEs: English Language, Chemistry, Maths, Physics

Lantern of Knowledge Secondary School

Leyton

September 2001 – July 2006 CAREER HISTORY

Dover Calais Ferries Ltd

Passenger Service Agent

Dover

September 2012 – Till Date

  • Ensured compliance to all customer services and regulations.
  • Administered work as per boarding gate procedures and airline requirement.
  • Monitored various travel documents and ensured validity of documents.
  • Managed passenger baggage and ensured there is no delay.
  • Communicated with all passengers and ensured consistency of services.
  • Assisted in reconciliation of passenger tickets and performed various duties.

Airport Terminal Services

Passenger Service Agent

Flushing

September 2011 – September 2012

  • Documented all process and ensured compliance to airline regulations.
  • Prepared various reports for all misplaced and MIS routed baggage.
  • Coordinated with various agencies for all security and flight dispatch.
  • Maintained record of all monies and credit card payments.
  • Maintained optimal level of customer services for all customer services.
  • Administered all ticket sales and provided refunds and exchange as per requirement.

References

Zena Knox

Ap #617-4822 Cras Avenue, Coatbridge

Shetland, Z55 8IT

Mobile: 07719 053280

[email protected]

Zephr Fry

P.O. Box 979, 5139 Tellus Av., Coatbridge

Shetland, Z55 8IT

Mobile: 07956 127885

[email protected]