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PC Support Resume

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Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as PC Support in an organization where I can utilize my experience and skills for the successful completion of each job task.

Summary of Qualifications:

  • Remarkable experience in supporting various PCs, PDAs, laptops, printers and other peripheral components
  • Proficient with Microsoft Office suite of products including Word, Excel, PowerPoint, and Access
  • Familiarity with PC compatible laptops and desktops, personal and network printers and basic access control techniques
  • Profound skills in installing and testing personal computers, printers, and other peripherals
  • Excellent verbal and written communication skills
  • Superior customer service skills

Work Experience:

PC Support, August 2005 – Present

Kforce Technology Staffing, Greensboro, NC

  • Resolved customer problems in the areas of hardware & software installation, repair, upgrade and maintenance.
  • Partnered in matters concerning operation and application of computers.
  • Resolved more complex installations and maintenance issues.
  • Provided guidance to customers in operating and maintaining systems.
  • Coordinated with customers to resolve technical issues.
  • Analyzed and prepared reports on system issues.

PC Support, May 2000 – July 2005

Best IT, Greensboro, NC

  • Installed and tested personal computers, printers, and other peripherals.
  • Maintained all the personal computer and related software & hardware.
  • Provided technical support to a variety of desktop users.
  • Identified network problems related to personal desktop computers and resolved issues.
  • Reviewed and resolved client requests and incidents via monitoring of Remedy Ticket Management System.
  • Coordinated with service providers and dealers to resolve repair issues.

Education

Associate Degree in Computer Science, Tufts University, Massachusetts, MA