Production Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Production Support in highly reputed and professional organization.

Summary of Qualifications:

  • Remarkable experience in trouble-shooting and repairing complex mechanical equipment
  • Skilled in monitoring and fixing electric and mechanical issue in a production environment
  • In depth knowledge of Microsoft Office suite and standard business applications
  • Ability to build and enhance Customer relationships
  • Sound knowledge of application testing principles, and configuration management processes
  • Excellent problem solving and critical analysis skills
  • Strong written and verbal communication skills
  • Great ability to classify technical problem over phone and formulate a solution

Work Experience:

Production Support, August 2005 – Present

Time Warner, Springfield, MO

  • Provided in-depth analysis to resolve production and application issues.
  • Provided a concrete explanation of resolutions to issues, inquiries and requests.
  • Managed to works in group and independently on side projects.
  • Provided feedback and developed production support standards and policies.
  • Analyzed production support related issues, inquiries and requests.

Production Support, May 2000 – July 2005

Cox Communications, Springfield, MO

  • Troubleshot problems involving timeliness of services.
  • Communicated technical and non-technical information.
  • Provided production support by documenting tickets and communicating with customer and vendor.
  • Resolved system issues on own and collaborated with IT team members.
  • Supported tactical and strategic goals of the IT Production Support Team.
  • Ensured compliance with structured Project Delivery Process.


Bachelor’s Degree in Information Technology, Garrett-Evangelical Theological Seminary, Illinois, IL