Progressive Claims Adjuster Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain the position of Claims Adjuster with Progressive Corporation.

Highlights of Qualifications:

  • Exceptional experience in preparing estimates and performing various activities of claims adjuster
  • Thorough knowledge of various claims adjustments
  • Outstanding knowledge of all insurance terminologies
  • Sound knowledge of repairing management software and dispatch
  • Ability to adapt to changing requirements
  • Ability to work in high structure environment
  • Ability to multi task and prioritize work

Professional Experience:

Claims Adjuster

Gallagher Bassett Services, Inc., Stow, OH

August 2012 – Present

  • Performed repair and determined requirement of repair and spare parts instead of total loss.
  • Negotiated over price at various repair shops for claim settlement.
  • Ensured completion of repair within required timeframe and maintained quality.
  • Analyzed all customer inquiries and provided appropriate response for all.
  • Documented repair process accurately and prepared estimate for time.
  • Inspected repair facility on regular basis and ensured timely completion of repair.
  • Coordinated with team for appropriate disposal process of vehicles and parts.

Claims Adjuster

Zurich Insurance Group – Dallas, TX

May 2010 – July 2012

  • Conducted interviews with agents and police and complied information.
  • Performed basic calculation for implementation of all claim payments and resolved issues.
  • Provided training to subordinates and completed various training programs.
  • Monitored claims and identified wage loss expenses.
  • Evaluated claims on everyday basis such as claim forms and medical bills.
  • Identified any potential fraud cases in claims and ensured compliance to insurance policy contracts.
  • Performed regular investigations for all claim coverage.
  • Coordinated with customers and recorded statements for medical records.


Bachelor’s Degree in Business Administration

North Greenville University, Tigerville, SC