Recovery Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Recovery Agent position that fully utilizes my experience and abilities.

Work Experience:

Recovery Agent, May 2004 – Present

Southeastern Recovery, Waycross, GA

  • Appraised and negotiated conditions for full payment and refund.
  • Contacted account holders to clear unpaid debts.
  • Worked closely with account owners by developing oral negotiation and connections.
  • Determined the reasons for undue payments and contacted to related clients.
  • Reviewed, approved and outsourced debt cases to approved panel solicitors and debt collections agencies, where appropriate.
  • Ensured all relevant database and diary systems used to support the processes are maintained in order.
  • Provided an efficient support to the solicitors and debt collection agents to resolve queries and disputes.

Summary of Qualifications:

  • Good knowledge of FDCPA (Fair Debt Collection Practices Act)
  • Excellent customer service and negotiation skills
  • Good verbal, written and negotiation skills
  • Ability to multitask in a fast paced environment

Education

Associate Degree in Business Marketing, Danville Area Community College, Danville, IL