Reservation Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure the position of Reservation Agent that will allow me to utilize acquired skills and experience.

Work Experience:

Reservation Agent, May 2004 – Present

Active Network, Dunedin, FL

  • Retrieved information to help the caller identify facilities to use and created reservation for the caller.
  • Handled each caller with respect and courtesy, and obtained an appearance consistent with public-oriented operation.
  • Disclosed to callers the cancellation and refund policy, processed refunds and cancellations when needed.
  • Referred complex, difficult and complaint calls to LQS.
  • Reviewed operational updates and bulletin board notes on a daily basis.
  • Consistently followed expected accuracy and quality standards as set by management.
  • Separated and sorted confirmation vouchers for mailing.

Reservation Agent, March 2002– April 2004

Loews Hotels, Dunedin, FL

  • Participated in department projects and in annual Aspire sales training programs.
  • Handled faxed and emailed inquiries in a timely manner.
  • Provided notes and comments in company management system regarding guest requests.
  • Denoted special needs to ensure a smooth registration upon arrival at the front desk.
  • Attended monthly reservations meetings and entered all reservations accurately.

Summary of Qualifications:

  • Good knowledge of cancellation and refund policy regarding reservations
  • Deep knowledge of basic math skills, ability to subtract, add, and calculate fractions, percentages, discounts, commissions, and percentages
  • Basic computer skills including proficiency with Microsoft Office software suite
  • Strong written, verbal and interpersonal communication skills
  • Proven strong sales and closing skills and the ability to overcome objections
  • Ability to be comfortable with asking questions and explaining product options
  • Strong customer service and communication skills
  • Amazing ability to thrive and succeed in a fast-paced, demanding work environment
  • Typing speed of 50 W.P.M
  • Strong analytical, problem solving, and interpersonal skills


Bachelor’s Degree in Commerce, University of North Texas, Texas, TX