Reservation Sales Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Reservation Sales Agent position and to contribute to the success and reputation of the company.

Work Experience:

Reservation Sales Agent, May 2004 – Present

Disney Reservation Center, Grovetown, GA

  • Answered all incoming calls in a friendly and efficient manner.
  • Provided guests with the requested information concerning city, hotel and its services.
  • Obtained necessary information from guests and entered it into PMS computer system.
  • Processed all incoming group reservations received via in-house correspondence, housing bureau forms and facsimiles.
  • Mailed confirmation and literature requests and replied via facsimile and administrative message when requested.

Reservation Sales Agent, March 2002– April 2004

Walt Disney Parks & Resorts, Grovetown, GA

  • Checked availability of Cruise tour and booked reservations for direct consumers (primary) and travel agents.
  • Provided quality customer service and research and answered all questions and concerns related to company product and specifically customer reservation.
  • Assisted consumer and agent with problems that might occur on a reservation.
  • Worked with other departments and supervisor in an effort to resolve problem in courteous and timely manner.
  • Maintained schedule adherence as assigned by Workforce Management.

Summary of Qualifications:

  • A great deal of experience in a call center and experience working with customers via phone
  • Exemplary salesmanship with the ability to surpass targets and goals
  • Excellent keyboarding skills and a talent for multi tasking
  • Excellent ability to process in-person, telephone credit card payment and cash payments
  • Strong written and verbal business skills
  • Ability to process voucher and miscellaneous charge orders and gift certificates, personal, business and traveler’s cheque payment
  • Strong Knowledge of guidelines for ensuring bills are genuine
  • Exceptional ability to type 25 wpm
  • Skilled in operating a 10-key machine
  • Great verbal and listening communication skills
  • Ability to deal with customers from various backgrounds


Bachelor’s Degree in Commerce, University of Pennsylvania, Pennsylvania, PA