Rooms Controller Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a Rooms Controller position with the perfect company that offers me the opportunity to learn and gain more experience in this field.

Highlights of Qualifications:

  • Profound knowledge of all hotel operations
  • Ability to perform basic math functions without the use of a calculator
  • Ability to effectively deal with internal and external guests
  • Ability to verify and adjust billing for guests

Professional Experience:

Rooms Controller

Omni Hotels, Pittsburgh, PA

August 2005 – Present

  • Notified Housekeeping of special requests, late checkouts, room changes and day-use rooms.
  • Assisted Service Agents with all room changes, assured accurate status of all rooms.
  • Attended to daily due-outs and all skips and sleeps, cleared system prior to end of each shift.
  • Assisted at Front Desk by checking guests in and out during peak arrival and departure periods.

Rooms Controller

Starwood Hotels & Resorts, Pittsburgh, PA

May 2000 – July 2005

  • Assured that guest needs and special requests are met.
  • Answered all phones directed to the Front Office.
  • Attended Housekeeping pre-shift to communicate information regarding groups, VIP guest and special requests.
  • Checked numbers for the day and post for the staff and to give to supervisors for pre-shift meetings.
  • Placed all guest requests to the housekeeping department, documented the request and guest follow up.
  • Checked in all unassigned rooms, made keys and gave key packets to Supervisor to bring to the front desk for customer pick-up.

Education

Bachelor’s Degree in Hospitality

Virginia State University, Petersburg, VA