ServiceNow Business Analyst Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Always prepare before you make a choice.

Career Goal

Seeking for ServiceNow Business Analyst position and promoting my experience in Pre-sales, requirement gathering & effort scoping, product implementation & development, architecting, production support, and system upgrades.

Technical Skills

Strong capability to perform:

  • Business analysis
  • Financial analysis
  • Gap analysis

Familiarity with ITSM practices:

  • ITIL v2
  • ITIL v3

Well-versed in SDLC methodologies:

  • Agile
  • Waterfall

Strong knowledge of web technologies:

  • HTML
  • XML
  • JavaScript

Amazing ability to perform:

  • Requirements gathering
  • Process mapping
  • Business process reengineering
  • Release management

Skilled in testing tools:

  • Quality Center
  • Quick Test Pro

Expertise in developing:

  • Proposals
  • Business requirements
  • Status reports

Proficient with version control tools:

  • SVN
  • CVS

Relevant Experience

ServiceNow Business Analyst

Login Consulting Services Inc.

January 2012 – Present

Cedar Lake, OK

  • Developed scalable solutions and reviewed business processes.
  • Provided technical advisory services for multiple options and risks.
  • Participated in process designing sessions and documented process flows.
  • Evaluated and documented business processes and functional requirements.
  • Implemented information flow analysis for various business streams.
  • Analyzed and studies request processes and future automated processes.
  • Designed and formulated application requirements and test conditions.
  • Executed sprint planning and business estimation services with developers.

ServiceNow Business Analyst

Vdart Inc

November 2010 – January 2012

Sunnyvale, CA

  • Designed and developed client scripts, business rules and Java scripting.
  • Implemented UAT activities in coordination with business units.
  • Prepared and maintained process and system based documentation.
  • Executed Sprint projects and formulated technical and functional design requirements.
  • Prepared workflows and web prototypes for multiple technical solutions.
  • Integrated tools with ServiceNow applications utilizing Mid server and email technologies.
  • Debugged, escalated and resolved HPSM server based issues.
  • Installed, configured and evaluated new and latest HP versions.

Educational Background

Bachelor’s Degree in Computer Science

Jackson State University

August 2006 – May 2010

Jackson, MS