Software Support Specialist Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking position that utilizes my training as an accomplished Software Support Specialist.

Highlights of Qualifications:

  • Huge experience on Tier II ERP software, particularly SYSPRO ERP and technical software support
  • Proficient with Customer Relationship Management (CRM) software
  • Ability to manage multiple projects
  • Ability to work with people of varied skill
  • Ability to work independently and be customer service oriented

Professional Experience:

Software Support Specialist

Garmin, Naperville, IL

May 2006 – Present

  • Installed and troubleshoot USB drivers and serial connectivity, including unit software updates.
  • Presented consumer software support, including remote desktop support.
  • Establish and managed department and company image and philosophy to the public.
  • Analyzed special circumstances and approved warranty service when deemed suitable.

Software Support Specialist

LCG Systems, Naperville, IL

March 2003 – April 2006

  • Delivered product expertise for one of the company’s flagship web-based grant application review system.
  • Offered solutions to both technical and non-technical end users .
  • Conducted pre-release testing on custom systems to assure adherence to user requirements.
  • Established and administered supporting training materials for the system in multiple formats.
  • Constantly monitored, tracked, updated, and closely allocated support requests.


Bachelor’s Degree in Computer Science

Lipscomb University, Nashville, TN