Samantha Gray
North Highlands CA 95660
(916) 987-6543
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Job Objective
Looking for work within the company in the position of System Support Specialist. Experienced with behind the scenes managerial duties as well as hands-on work in the industry.
Highlights of Qualifications:
- Huge experience in supporting and implementing improvements in information systems
- Proficient with Meditech, PAR Excellence, GHX, SCL, Oracle, Microsoft Sequel, Crystal Reports and Attainia
- Familiarity with Microsoft Access, SQL Server and Oracle Databases
- Ability to manage and prioritize diverse responsibilities
- Ability to multi-task, problem solve and manage client relationships
- Ability to present information and feedback in a concise and understandable manner
- Excellent communication and interpersonal skills
Professional Experience:
System Support Specialist
Compass Group, Arcadia, OK
May 2006 – Present
- Presented quotes, prepared purchase orders and managed approvals for equipment requests.
- Handled the shipping of computers from vendors to data center.
- Responded to help telephones and replied to customer inquiries to assure customer needs are met.
- Assisted customers in solving technical problems.
- Entered and monitored inquiries utilizing Remedy tracking system.
- Recognized,analyzed and handled customer problems and complaints.
System Support Specialist
Sleepy’s, LLC, Arcadia, OK
March 2003 – April 2006
- Installed, configured and managed client workstations, server and network equipment.
- Performed inventory and maintenance of wireless devices.
- Administered system backups utilizing Veritas Backup Exec.
- Collaborated with Help Desk to assure projects and problems are being addressed appropriately.
Education
High School Diploma
South Effingham High School, Guyton, GA
4074 Poe Road
Myrtle Beach, SC 29577
(777)-777-7777
Email : [email protected]
Career Goal
Seeking the position of System Support Specialist to share my expertise in HP servers, FreeBSD and Juniper firewall devices
Technical Skills
Strong technical command of scripting tools:
- Windows batch
- HTML
Substantial technical acumen of security suites:
- Safeboot
- Trend Micro Enterprise Protection
- Symantec End Point Protection
Profound knowledge of system management tools:
- Windows deployment server
- Altiris
- Vmware
Adept in backup tools:
- Backup Exec
- Windows Native Backup
Familiarity with communication devices:
- Eno Interactive Boards
- Avaya VOIP phone systems
Dexterity in remote control tools:
- Verint
- PC Anywhere
- Nortel
Solid understanding of ticket management tools:
- Heat
- Pivotal
- Remedy
Sound abilities to:
- Understand and use Juniper firewall appliances
- Work with service desk tools and LAN hardware devices
Relevant Experience
System Support Specialist
Geologics Corporation
January 2012 – Present
Myrtle Beach, SC
- Provided remote desktop services for various networks.
- Supported remote system administration tasks for Terminal Services.
- Administered Exchange services, print services and network devices.
- Participated in workstation patch management and permission granting services.
- Prepared and executed updates for applications and group policies.
- Installed and configured new devices such as workstations and phones.
- Assisted in IDS administration tasks and maintained network security.
- Managed new user accounts and exchange services.
System Support Specialist
Sotera Defense Solutions, Inc.
November 2010 – January 2012
Quantico, VA
- Conducted server builds, maintenance and build tasks.
- Provided backup services for hardware and Citrix applications.
- Documented operational support services and user guidelines.
- Assisted in storage tasks using SharePoint apps.
- Implemented work paths as per six sigma standards.
- Analyzed and resolved issues relating to server and hardware components.
- Participated in disaster recovery and access level maintenance.
- Administered antivirus protection along with regular updating.
Educational Background
Master’s Degree in Computer Science
Le Moyne College
August 2008 – May 2010
Syracuse, NY