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System Support Specialist Resume

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Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Looking for work within the company in the position of System Support Specialist. Experienced with behind the scenes managerial duties as well as hands-on work in the industry.

Highlights of Qualifications:

  • Huge experience in supporting and implementing improvements in information systems
  • Proficient with Meditech, PAR Excellence, GHX, SCL, Oracle, Microsoft Sequel, Crystal Reports and Attainia
  • Familiarity with Microsoft Access, SQL Server and Oracle Databases
  • Ability to manage and prioritize diverse responsibilities
  • Ability to multi-task, problem solve and manage client relationships
  • Ability to present information and feedback in a concise and understandable manner
  • Excellent communication and interpersonal skills

Professional Experience:

System Support Specialist

Compass Group, Arcadia, OK

May 2006 – Present

  • Presented quotes, prepared purchase orders and managed approvals for equipment requests.
  • Handled the shipping of computers from vendors to data center.
  • Responded to help telephones and replied to customer inquiries to assure customer needs are met.
  • Assisted customers in solving technical problems.
  • Entered and monitored inquiries utilizing Remedy tracking system.
  • Recognized,analyzed and handled customer problems and complaints.

System Support Specialist

Sleepy’s, LLC, Arcadia, OK

March 2003 – April 2006

  • Installed, configured and managed client workstations, server and network equipment.
  • Performed inventory and maintenance of wireless devices.
  • Administered system backups utilizing Veritas Backup Exec.
  • Collaborated with Help Desk to assure projects and problems are being addressed appropriately.

Education

High School Diploma

South Effingham High School, Guyton, GA

Orlando Lindsey

4074 Poe Road

Myrtle Beach, SC 29577

(777)-777-7777

Email : [email protected]

Career Goal

Seeking the position of System Support Specialist to share my expertise in HP servers, FreeBSD and Juniper firewall devices

Technical Skills

Strong technical command of scripting tools:

  • Windows batch
  • HTML

Substantial technical acumen of security suites:

  • Safeboot
  • Trend Micro Enterprise Protection
  • Symantec End Point Protection

Profound knowledge of system management tools:

  • Windows deployment server
  • Altiris
  • Vmware

Adept in backup tools:

  • Backup Exec
  • Windows Native Backup

Familiarity with communication devices:

  • Eno Interactive Boards
  • Avaya VOIP phone systems

Dexterity in remote control tools:

  • Verint
  • PC Anywhere
  • Nortel

Solid understanding of ticket management tools:

  • Heat
  • Pivotal
  • Remedy

Sound abilities to:

  • Understand and use Juniper firewall appliances
  • Work with service desk tools and LAN hardware devices

Relevant Experience

System Support Specialist

Geologics Corporation

January 2012 – Present

Myrtle Beach, SC

  • Provided remote desktop services for various networks.
  • Supported remote system administration tasks for Terminal Services.
  • Administered Exchange services, print services and network devices.
  • Participated in workstation patch management and permission granting services.
  • Prepared and executed updates for applications and group policies.
  • Installed and configured new devices such as workstations and phones.
  • Assisted in IDS administration tasks and maintained network security.
  • Managed new user accounts and exchange services.

System Support Specialist

Sotera Defense Solutions, Inc.

November 2010 – January 2012

Quantico, VA

  • Conducted server builds, maintenance and build tasks.
  • Provided backup services for hardware and Citrix applications.
  • Documented operational support services and user guidelines.
  • Assisted in storage tasks using SharePoint apps.
  • Implemented work paths as per six sigma standards.
  • Analyzed and resolved issues relating to server and hardware components.
  • Participated in disaster recovery and access level maintenance.
  • Administered antivirus protection along with regular updating.

Educational Background

Master’s Degree in Computer Science

Le Moyne College

August 2008 – May 2010

Syracuse, NY