Technical Services Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking Technical Services Manager Position with the perfect company that gives me the opportunity to learn and gain more experience in this field.

Highlights of Qualifications:

  • Huge experience with communication equipments, maintaining computer hardware and providing support to desktop infrastructure
  • Expertise in working on computer software and hardware
  • Profound knowledge of Microsoft Windows 2000
  • Deep knowledge of software development life cycle
  • Remarkable ability to work on various computer applications and teach others
  • Outstanding ability to troubleshoot and resolve problems related to software and hardware
  • Excellent skills to work on problem tracking systems
  • Proficient in working on LAN related technology
  • Ability to express complex technical concepts effectively
  • Familiarity in working on help desk and resolving issues
  • Exceptional understanding of Unix and Linux platforms

Professional Experience:

Technical Services Manager

Ocean Spray, Roselle, IL

October 2008 – Present

  • Developed objectives for technical services department and designed strategies to provide optimal services to clients.
  • Managed all activities of Service Development Managers and recommended ways to improve efficiency of computer hardware and software.
  • Monitored all issues occurring in hardware, software and databases of systems and ensured timely resolve.
  • Organized a library of documents related to technical services such as periodicals and reports on systems.
  • Reviewed new policies and procedures related to hardware and software and recommended changes if required.
  • Determined cost estimates for all new hardware and software components, its upgrades and cost of various projects.
  • Ensured work according to Information Technology performance standards.
  • Initiated publishing of articles on all enterprise activities and participated in user group presentations on both national and local level.

Technical Services Analyst

Siemens PLM Software, Roselle, IL

August 2003 – September 2008

  • Monitored workstations and provided technical support to all installations and changes made in technology.
  • Assisted users in technical issues with help of documents and analyzed problems.
  • Managed tracking systems and performed asset tagging on all software license product and entered necessary details in systems.
  • Provided cost effective and reliable technical solutions to all networks and at various locations.
  • Maintained necessary documents for all devices on systems.
  • Reviewed new applications and technology introduced in systems.

Technical Services Associate

Strata Decision Technology, Roselle, IL

May 1998 – July 2003

  • Monitored all problem calls made to solution centre and processed calls.
  • Identified problems faced by user and at times escalated to other support groups for resolution.
  • Managed customer problems and provided them with status of resolution in a timely manner.
  • Documented problems and prepared detailed summaries to be presented to management.
  • Developed and implemented user acceptance test and all related testing activities.
  • Assisted Solution Center in everyday activities and at times special projects.


Bachelor’s Degree in Information Systems

McKendree College, Lebanon, IL