Technical Support Consultant Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Technical Support Consultant position and to contribute to the success and reputation of the company.

Areas of Excellence:

  • Remarkable customer service experience with in a technical solutions environment
  • Huge knowledge of software industry and UNIX
  • Deep knowledge of network monitoring and networking
  • Familiarity with database, PHP, Java, JMX and XML site development
  • Amazing ability to communicate technical information
  • Superior communication skills

Professional Experience:

Technical Support Consultant

Mega, Lilburn, GA

August 2005 – Present

  • Handled requests for assistance.
  • Reviewed client systems with tools.
  • Managed problems with all products.
  • Formulated decisions on escalation.
  • Maintained records of problem resolutions.
  • Imparted solutions to reduce help desk calls.

Technical Support Consultant

Paypal, Inc., Lilburn, GA

May 2000 – July 2005

  • Established ideas to streamline processes.
  • Corresponded with other internal groups.
  • Imparted training initiatives to Technical Support Staff.
  • Aided call queue management.
  • Evaluated recommending system design.
  • Executed system integration tasks.

Education

Bachelor’s Degree in Computer Science

Southern Arkansas University, Arkansas, AR