Ticket Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a Ticket Agent position that offers a good career opportunity.

Work Experience:

Ticket Agent, May 2004 – Present

Air Serv Corporation, Alicia, AR

  • Sold tickets and maintained related ticket sales paperwork including cash and credit card transactions.
  • Ensured proper ticket authenticity, sold ticket books, marked received tickets and maintained required documentation.
  • Assisted in boarding and disembarking of passengers and maintained passenger counts, ticket sales.
  • Ensured that both monies collected and collector’s banks were deposited within guidelines provided by the Office Manager.
  • Maintained accuracy and balance of funds and provided high level of customer service.
  • Assisted in accurate production sales and distribution of tickets for all entertainment events.

Ticket Agent, March 2002– April 2004

Harbor Experience Companies, Alicia, AR

  • Handled incoming calls and inquires regarding ticket availability and provided accurate and through information regarding events.
  • Processed ticket sale transactions via mail order, will-call, cash and credit sale systems.
  • Followed all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution and accountability.
  • Assisted with entertainment mailings, filing and clerical functions of box office operations.
  • Communicated with Showroom Host and Ushers during events to ensure ticket holders were seated appropriately and provided special accommodation if needed.

Summary of Qualifications:

  • Operational knowledge of ticketing software and upgrades
  • Good Knowledge of Bookkeeping and accounting principles
  • In depth knowledge of marketing strategy for ticket sales
  • Admirable experience in handling ticket office
  • Excellent verbal and written communication skills
  • Strong customer service experience
  • Ability to interact effectively with the public along with strong interpersonal and managerial skills
  • Outstanding ability to listen and respond while keying into automated system

Education

Associate Degree in Marketing, Catawba Valley Community College, Hickory, NC