Tour Leader Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To use my skills as a Tour Leader to obtain a position with growing firm that can benefit from my expertise.

Summary of Qualifications:

  • Deep knowledge of the tour area, travel, geography, history and attractions
  • Familiarity with customer and lead tracking systems
  • Ability to suggest and implement ideas in order to keep our industry-leading business
  • Ability to generate new sales opportunities and convert in-house leads from marketing initiatives
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Outstanding research and organizational skills
  • Strong customer service and time management skills

Work Experience:

Tour Leader, August 2005 – Present

Miami Dade College, Las Vegas, NV

  • Researched countries and areas in advance of tours and collected information into relevant talks.
  • Verified client documentation and corrected any deficiencies (visas etc).
  • Managed tour expenditure.
  • Negotiated rates with suppliers to the advantage of clients and Explore.
  • Provided brief to passengers throughout the tour to ensure they are fully informed.
  • Handled clients’ personal problems, worries and complaints.
  • Ensured the well-being of customer’s health and act as first aider for the group.

Tour Leader, May 2000 – July 2005

Wayne State University, Las Vegas, NV

  • Provided general knowledge of attractions and destinations.
  • Developed and maintained information file.
  • Prepared and delivered commentary.
  • Made arrangements and confirmed reservations for tour.
  • Completed tour reports and expense reports.
  • Assisted special needs of clients.
  • Escorted passengers.


Bachelor’s Degree In Recreation Administration, North Central Michigan College, Petoskey, MI