Travel Agency Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Always prepare before you make a choice.

Job Objective

Looking for employment with company seeking an experienced Travel Agency Manager.

Highlights of Qualifications:

  • Admirable experiencing in managing retail travel agency, supervising teams and working as ticketing agents
  • Expertise in customer service environment
  • Operational knowledge of Galileo Reservation systems
  • Deep knowledge of managing retail based travel agency
  • Remarkable ability to identify selling opportunities
  • Ability to work in a fast paced environment
  • Exceptional customer service skills
  • Skilled to work on Computer reservation systems
  • Proficient in developing and implementing marketing techniques

Professional Experience:

Travel Agency Manager

Thomas Travel, Inc., Snohomish, WA

October 2008 – Present

  • Planned itineraries for travelers, scheduled travel plans and maintained good relationships with clients.
  • Managed working of related equipments in facility, performed troubleshoots on equipments and repaired it accordingly.
  • Monitored supply inventory, verified receipts of resources ordered and placed purchase orders.
  • Coordinated with clients and determined destination and travel dates in according to finances.
  • Scheduled travel for customers confirmed its booking and issued appropriate tickets.
  • Organized all documents required for outbound travel.
  • Assisted in getting all refunds for travel documents.

Travel Agency Consultant

AAA Carolinas, Snohomish, WA

August 2003 – September 2008

  • Managed all travel bookings such as airlines, railways and ground transportation.
  • Monitored computer reservation systems and global distribution systems.
  • Coordinated with clients and prepared quotes for travel according to client requirement.
  • Organized all supplier rates and fare for customers and assisted in picking best one.
  • Identified customer complaints and ensured customer satisfaction.
  • Reviewed all client invoices and checked billing for accuracy.

Travel Agency Receptionist

Carlson Wagonlit Travel, Snohomish, WA

May 1998 – July 2003

  • Assisted all walk in customers and directed clients to appropriate agents.
  • Managed multiple phone line system and helped clients in all queries.
  • Navigated retail clients in making bookings on e-agent booking system.
  • Maintained a neat and clean office area at all times.
  • Determined all daily deposits and managed it appropriately.
  • Established materials for brochure racks and kept all tour brochures on board.


Bachelor’s Degree in Travel and Tourism

William Penn University, Oskaloosa, IA