Travel Counselor Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Summary

A hardworking and experienced travel counselor with vast knowledge of the travel industry; possesses outstanding communication and organization skills; exhibits strong customer satisfaction skills and ability; knowledgeable in working with suppliers and travel industry vendors.

Professional Experience:

Senior Travel Counselor January 2007 – Present

ABC Travel Inc. Columbia, IL

Responsibilities:

  • Managed the Day to day activities of the department.
  • Responsible in training travel counselors to specialize in road shows and trade fairs.
  • Negotiated group contracts with commercial airlines as well as other means of transportation for travel.
  • Set up billing accounts with various hotels and transportation companies.
  • Involved in the selection of venues and negotiation of hotel contracts.
  • Provided reports on company expenditure for road shows.

Travel Counselor May 2004 – December 2006

Brandon & McMahon Travel Corp, Dallas, Columbia, Il

Responsibilities:

  • Coordinated reservations for domestic and local travel.
  • Managed meetings and events.
  • Negotiated group airline contracts and prices with international and local vendors.
  • Coordinated airport check-in and facilitated meet and greet upon arrival of guests.
  • Provided reports and analysis of travel patterns and overall spending.
  • Responsible for domestic and international travel arrangement for guests.

Travel Coordinator February 1999 – May 2004

East Bay Corporation, Columbia IL

Responsibilities:

  • Managed the Day to day activities of the department.
  • Responsible in training travel counselors to specialize in road shows and trade fairs.
  • Negotiated group contracts with commercial airlines as well as other means of transportation for travel.
  • Set up billing accounts with various hotels and transportation companies.
  • Involved in the selection of venues and negotiation of hotel contracts.
  • Provided reports on company expenditure for road shows.

Travel Counselor May 2004 – December 2006

Brandon & McMahon Travel Corp, Dallas, Columbia, Il

Education

B.S. Tourism

Yale University, CT, 1999

Skills:

  • Ability to communicate effectively both orally and in writing
  • Excellent Customer Service Skills
  • Knowledgeable in special events, widely travelled
  • Knowledgeable in all aspects of domestic and international travel planning
  • Ability to exhibit strong customer satisfaction
  • Vast experience in interpreting and applying departmental policies and procedures

Professional Affiliation

Member, American Society of Travel Agents

Member, Interactive Travel Services Association