Visitor Services Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a secured position as Visitor Services Manager and so I can become a valued member of the team while moving forward with my training in this field.

Highlights of Qualifications:

  • Experience in administering special events, managing visitors requirements and catering to needs of various audiences
  • Outstanding knowledge of public relation procedures and techniques
  • Operational knowledge of Microsoft products, cold-calling businesses
  • Remarkable ability to work in contact management systems
  • Ability to resolve all issues with practical solutions
  • Skilled to collect data and analyze it

Professional Experience:

Visitor Services Manager

Morton Arboretum, Grand Rapids, MI

October 2008 – Present

  • Identified all services and tourist attraction in nearby areas for visitors.
  • Managed inquiries and responded to all mails and email queries of customers.
  • Evaluated all visitor center staff and work done by volunteers.
  • Monitored inventory management of center and placed purchase orders accordingly.
  • Scheduled staff for each staff at visitor information center and updated information on local events.
  • Developed employee time sheet and processed all information.
  • Conducted various visitor surveys for various researches.
  • Administered all feedback and recommended all collateral needs.

Visitor Services Specialist

Harvard University, Grand Rapids, MI

August 2003 – September 2008

  • Executed all special events, scheduled and coordinated all special events at facility.
  • Managed client requests, scheduled events based on gathered information and assisted sales manager in implementing it.
  • Resolved all problems and provided optimal customer services.
  • Administered membership programs such as fund raisers and direct mail campaigns.
  • Assisted Development Officer with various special events and projects.
  • Supervised work of all staff members and volunteers.

Visitor Services Representative

Ventura Visitors & Convention Bureau, Grand Rapids, MI

May 1998 – July 2003

  • Monitored all information on various events and business.
  • Maintained all bulletin boards and brochure racks.
  • Managed visitor itineraries and assisted in all queries.
  • Assisted visitors coming to office and provided information on destination.
  • Analyzed and interpreted all maps and directions.
  • Organized working of security alarm system and performed troubleshoot on same.


Bachelor’s Degree in Marketing

Missouri Valley College, Marshall, MO