Web Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Web Support in an organization where I can utilize my experience and skills for the successful completion of each job task.

Summary of Qualifications:

  • Profound experience providing Web application support
  • Remarkable knowledge of windows PC/Server installation
  • Familiarity with Photoshop, HTML, xHTML, SQL, CSS, Javascript
  • Skilled with Websphere, Tomcat and Apache Web & Application Servers
  • Proficiency with Window Servers, Website design, Active Directory, and MS Office suits
  • Profound ability to consistently learn new technologies
  • Ability to keep up-to-date on technology trends, developments & established practices
  • Excellent interpersonal, customer service, and communications skills

Work Experience:

Web Support, August 2005 – Present

BH Management Services, Cadwell, GA

  • Responded to e-mail and phone-based first level client support.
  • Identified complex issues quickly and escalated unresolved issues.
  • Assisted and instructed client, prospects and employee users utilizing telephone and web based technologies.
  • Monitored and maintained custom built trading application.
  • Investigated and resolved Help Desk trouble ticket issues.

Web Support, May 2000 – July 2005

Dominion Enterprises, Cadwell, GA

  • Responded appropriately for support calls from clients.
  • Performed server hardware upgrades as needed and instructed.
  • Provided morning status report of corrective actions and outstanding issues.


Bachelor’s Degree in Computer Science, Randolph-Macon College, Virginia, VA