Workforce Management Analyst Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a challenging Workforce Management Analyst position in a well reputed organization.

Highlights of Qualifications:

  • Proficient with Workforce Management systems (TCS, CMS, NRC)
  • Ability to effectively interact with all levels of management and non-management team members
  • Ability to analyze performance reports and provide suggestions and recommendations
  • Ability to identify issues, develops ideas, and provides innovative and creative resolution

Professional Experience:

Workforce Management Analyst

Calabrio Inc., Atlanta, GA

August 2005 – Present

  • Developed and prepared long range capacity and workload requirements.
  • Identified optimal work schedules and workload requirements.
  • Designed, built and maintained databases and spreadsheets tracking key service statistics.
  • Monitored and examined performance against established service level objectives.

Workforce Management Analyst

Harris Bank, Atlanta, GA

May 2000 – July 2005

  • Updated weekly forecast as needed based on analysis of real time workload.
  • Entered adherence and schedule exceptions into workforce management software.
  • Generated and created operational performance reports.
  • Produced and prepared schedules for shift bids.
  • Coordinated with all sites on all operational issues impacting service level.


Bachelor degrees in Statistics

University of Chicago, Chicago, IL